Subscriptions
Refund Policy
Harrooz subscriptions provide ongoing access to a digital audio streaming service. This policy explains cancellations and how refund requests are reviewed.
1. Recurring digital service
Subscription payments cover digital service access for the billing period shown at checkout. Where recurring billing is enabled, the payment provider may charge the selected method at each renewal until the subscription is cancelled.
2. Cancelling future renewals
You may cancel future renewals through the available subscription or payment-provider process. Cancellation prevents future renewal charges but normally does not refund the current period; access remains available until the paid period expires.
3. Refund requests
Refund requests are reviewed case by case and are not guaranteed merely because the digital service was not used. Please contact us promptly and include the account identifier, payment date, amount, provider, and transaction reference. Never send full card or bank credentials.
4. Possible exceptions
We will give particular consideration to verified duplicate or accidental payments, an incorrect charge, or a significant technical issue attributable to Harrooz that prevented reasonable access to the paid service and could not be resolved. We may ask for information needed to investigate.
5. Processing
Approved refunds are returned through the original payment provider and method where possible. Provider processing times, currency conversion, and banking delays are outside Harrooz's control. Nothing in this policy limits mandatory rights available under applicable law.
6. Contact
Submit a refund request to Harrooz support on Telegram.