Privacy Policy

1. Information we collect

• Email address or phone number used for authentication and delivery of verification codes.
• Account information you provide, such as your display name and account identifiers.
• Subscription and payment status, plan, provider, transaction reference, and renewal or expiry information. Payment card or bank details are handled by the payment provider and are not stored by Harrooz.
• Basic usage and technical information, such as pages or stations used, device/browser type, approximate network information, timestamps, logs, and error diagnostics.

2. How we use information

We use information to create and secure accounts, send authentication messages, provide streaming, process and verify subscriptions, show account status, provide customer support, prevent abuse, troubleshoot errors, improve performance, and comply with applicable legal obligations.

3. Third-party services

We share only the information needed for service delivery with vendors acting on our behalf or as independent payment processors. These may include Zibal and Paddle for payments, an email delivery provider for authentication messages, hosting and content-delivery providers, and analytics services if analytics are enabled. Their handling of information is also governed by their own privacy terms.

4. Retention

We retain account, subscription, transaction, and security records for as long as needed to provide the service, resolve disputes, prevent fraud, meet accounting or legal requirements, and enforce agreements. Retention periods vary by record type and applicable obligations.

5. Data security

We use reasonable technical and organizational safeguards designed to protect information, including encrypted network connections and restricted administrative access. No online system is completely secure, so we cannot guarantee absolute security.

6. Your rights and choices

Depending on applicable law, you may ask to access, correct, delete, or receive a copy of personal information, or object to or restrict certain processing. You may also cancel future subscription renewals. We may need to verify your identity and may retain records where legally required.

7. Children

Harrooz is not directed to children who cannot legally consent to online services in their jurisdiction. If you believe a child has provided personal information without appropriate authorization, contact us.

8. Changes and contact

We may update this policy and will revise the effective date when we do. For privacy questions or requests, contact Harrooz support on Telegram.